
Financial Services Manager
5 days ago
A General Banking Officer is responsible for delivering exceptional customer service and handling various banking operations at the branch level.
Key Responsibilities:- Handle account opening, manage customer queries, and process non-financial transactions accurately.
- Maintain fixed assets inventory, security stationary, and administrative support.
- Ensure compliance with banking regulations and procedures by referring customers to appropriate services and handling customer complaints efficiently.
- Work in all operations segments of the branches as an inputter/maker level, including but not limited to:
- Account opening and its related processes & operations.
- Loan account opening and closing.
- Deceased marking/removal, level migration etc. of Core and Jazz Cash Customers.
- Participate in Gold Loan assessments and prepare deceased customer cases refund.
- Manage customer queries efficiently and review service indicators assigned to the branch.
- Perform all types of Non-Financial transactions with accuracy as per SOP.
- Guide walk-in customers properly and cross-sell bank products.
- Prepare all types of reports for further submission to CSM and Head Office.
- Ensure verification of the entire inventory of Fixed Assets by physical check once a year and reconcile fixed assets register.
- Be the custodian of all types of security stationary and its balancing.
- Provide administrative support to the branch in liaison with CSM/BM.
- Handle customer complaints efficiently, provide solutions, and refer customers to appropriate banking services within TAT.
- Responsible for preparing and maintaining all types of registers/records up-to-date.
- Review Sundry and Suspense accounts for their reconciliation.
- Scanning and uploading SS cards on a daily basis.
- Inputting of Clearing instruments and their return marking.
- Refer customers to appropriate banking services and representatives, issuance/destruction of cheque books, Bankers Cheques, and TDR.
- Custodian of received cheque books/ATM cards and their delivery/maintenance as per SOP.
- Ensure accuracy of Cash sorting as per SBP Clean notes policy.
- Processing Cash Deposits and withdrawals (Ensuring regulations as described in Ops Manual).
- Identify and report Counterfeited Notes.
- Accurately process all Cheque deposits (all outward clearing instruments).
- Ensure Exchanging Cash between Tellers in case of more than one teller.
- Ensure to perform all FT's, TT's and clearing entries with accuracy.
- Balance cash at the end of the day (Physical Cash with system T24).
- Maintenance of Cash Balancing register & preparation of Teller Daily Cash Record; SBP Sheet; Vault Position, Average Sheet & other Cash related reports.
- Be the Custodian of allocated Keys and Stamps.
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