Night Shift Representative

12 hours ago


Karachi, Sindh, Pakistan beBee Careers Full time

Job Title: Call Center Representative

Job Summary: We are looking for a highly motivated individual to work as a Call Center Representative in a night shift role. As a representative, you will be responsible for handling calls, providing customer service, and meeting performance targets.

Responsibilities:

  • Handle calls from customers and provide excellent customer service
  • Meet or exceed performance targets, including response times and resolution rates
  • Work collaboratively with other team members to achieve common goals
  • Maintain up-to-date knowledge of products and services offered by the company
  • Develop and implement strategies to improve customer satisfaction and retention

Requirements:

  • High school diploma or equivalent
  • Proficient in relevant computer applications
  • 1-3 years of experience in a call center environment
  • Knowledge of customer service practices and principles
  • Excellent data entry and typing skills
  • Superior listening, verbal, and written communication skills
  • Ability to handle stressful situations appropriately


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