
Customer Relationship Manager
24 hours ago
Job Description:
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- D-Engage is seeking an experienced Customer Success Manager to drive customer retention and growth by building value-based relationships with clients.">
Key Responsibilities:
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- Customer Onboarding: Guide new customers through the onboarding process, ensuring they are successfully set up and educated on our platform's features and capabilities.">
- Relationship Management: Establish and maintain strong, trust-based relationships with customers, becoming a trusted advisor.">
- Customer Health Monitoring: Proactively monitor the health of customer accounts, using data and feedback to identify areas for improvement or risks to retention.">
- Issue Resolution: Address customer inquiries, concerns, and issues in a timely manner, working cross-functionally with support, product, and engineering teams when necessary.">
- Training and Education: Conduct training sessions, webinars, and workshops to help customers fully utilize the software.">
- Renewals & Upselling: Drive customer retention through regular check-ins, helping identify opportunities for upselling or cross-selling additional features or services.">
- Customer Advocacy: Represent customer feedback internally, collaborating with product teams to ensure customer needs are addressed in future updates or features.">
- Metrics and Reporting: Track customer satisfaction, product usage, and overall health metrics, providing actionable insights to the leadership team.">
- Churn Prevention: Develop and execute strategies to prevent churn, ensuring customer success and satisfaction remains a priority.">
Requirements:
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- Proven Minimum 4 years of experience as a Customer Success Manager, Account Manager, or similar role in a SaaS environment.">
- Strong understanding of SaaS business models and customer success principles.">
- Excellent communication and interpersonal skills, with the ability to engage effectively with customers and internal teams.">
- Ability to analyze customer data, identify trends, and proactively offer solutions.">
- Familiarity with customer success tools (e.g., Gainsight, Zendesk, Salesforce).">
- Problem-solving mindset with the ability to navigate complex customer issues.">
- Strong organizational and multitasking skills with a focus on details.">
- Bachelor's degree in Business, Marketing, or related field (preferred).">
- Multicultural organization.">
- Competitive salary and benefits.">
- Professional growth in an inclusive company culture.">
- D-engage is an equal opportunity employer committed to diversity and creating an inclusive workplace.">
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