Support Officer

2 weeks ago


Sahiwal, Punjab, Pakistan beBee Careers Full time

This role offers an exciting opportunity to work in a dynamic and fast-paced environment. As a Customer Services Officer, you will be responsible for delivering exceptional customer service and support.

Main Responsibilities:

  • To receive and handle customer service inquiries and problems in a timely and professional manner.
  • Attend to customers' calls, emails, or in-person visits, and respond to their queries and concerns.
  • Collect relevant information from customers, including job requests and unit details.
  • Prepare job cards and provide repair time and cost estimates to customers.
  • Maintain follow-up with workshop and field supervisors to ensure updated repair status information.

Key Performance Indicators:

  • Achieve accurate and timely data entry in CSD software and submission to Head Office on a daily basis.
  • Minimize repair turnaround time through efficient customer handling, parts arrangement, and data entry.
  • Ensure 100% conformance related to complaints document retention.

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