Department Head and Process Improvement Specialist

7 days ago

Rawalpindi Cantonment, Pakistan beBee Careers Full time
Job Overview
We are looking for a seasoned Operations Manager to take charge of managing a large team of professionals. This is an exciting opportunity for an individual with strong leadership skills, ability to manage diverse teams, and expertise in process creation and revamp. If you have what it takes to drive business growth and improvement, we encourage you to apply.

Main Responsibilities:

• Manage/handle a department of 50 to 60 people
• Execute department operations within given resources, including leave and shift management
• Enable efficient execution by providing necessary resources for team members as per their roles and responsibilities
• Establish and monitor customer service standards using recognized benchmarks
• Conduct progress and development meetings with staff
• Follow up on ongoing projects and ensure timely completion
• Develop a performance-driven team capable of achieving assigned targets
• Foster a professional work environment where individuals are treated equally and fairly
• Implement company policies and procedures
• Regularly review KPIs, analyze performance, and identify areas for improvement
• Analyze training needs and develop staff for next-level roles
• Focus on operations improvement and business development
• Create and improve processes for the best interest of the business

Requirements:

Qualification:
  • Must be a graduate; BBA/MBA preferred
  • Excellent English communication skills

Skills Required:
  • Leadership skills, team management, process creation and revamp, project management, situation handling, proactive approach, calm, hardworking, time-driven, soft-spoken, dedicated to assigned tasks, quick learner, team player, solution provider

Experience Required:
  • Minimum 5 to 8 years of experience required
  • Managing different teams and departments
  • International recruitment, customer support & services, business operations, call center operations, and project management

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