E-Commerce Sales Support Representative

16 hours ago


Karachi, Sindh, Pakistan beBee Careers Full time
Job Title: E-Commerce Sales Support Representative

About the Role:
Are you passionate about delivering exceptional customer experiences in e-commerce? Do you excel at finding solutions to complex problems and turning them into opportunities?

We are seeking a skilled and motivated E-Commerce Sales Support Specialist to join our fast-paced remote team. As a key member of our support team, you will play a critical role in enhancing every step of the buyer's journey through top-tier customer service and sales support.

Your Key Responsibilities:
  • Provide friendly and efficient support via various channels for inquiries related to products, orders, returns, and refunds.
  • Assist customers with making confident shopping decisions through personalized suggestions and detailed product knowledge.
  • Monitor, update, and resolve order-related concerns with speed and accuracy.
  • Identify upselling and cross-selling opportunities to help boost revenue and improve the customer experience.
  • Keep detailed records of customer interactions and feedback to inform internal improvements.

What We're Looking For:
We require individuals with strong communication skills, excellent problem-solving abilities, and experience working in e-commerce, customer service, or sales support environments. Familiarity with CRM platforms like Shopify, Gorgias, or Zendesk is a plus.

Benefits and Perks:
You will enjoy annual performance-based increases, paid time off, HMO health coverage, performance bonuses, and a 100% permanent work-from-home setup.

How to Apply:
To apply, please follow these two simple steps: select 'Brand Concierge' from the available roles during your application and enter 'BCS' in the application code field. This ensures we route your application correctly to the right team. Thank you for considering this opportunity.

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