Customer Experience Strategist

2 weeks ago


Karachi, Sindh, Pakistan beBee Careers Full time

Career Opportunity

  • We're seeking experienced professionals to lead the development of our customer onboarding strategy and processes.
  • This is a fantastic opportunity to contribute to the growth and success of our organization by developing and implementing effective onboarding solutions.
  • The ideal candidate will have a strong background in customer digital onboarding, regulatory guidelines, and digital transformation.

Responsibilities:

  • Develop and implement a comprehensive customer onboarding strategy that ensures accuracy, compliance, and efficiency.
  • Lead cross-functional teams to design and implement digital onboarding processes that meet regulatory guidelines and internal policies.
  • Design and implement identity verification checks, including name screening against sanction lists, and PEP databases, to flag potential risks and escalate for further review.
  • Conduct video KYC sessions to authenticate customer identities, ensuring compliance with regulatory and internal guidelines.
  • Review, validate, and process KYC data and documents submitted by customers, ensuring they meet the bank's onboarding requirements and comply with regulatory guidelines.

Requirements:

  • Bachelor's degree in Business, Finance, or a related field (Master's preferred).
  • 5+ years of experience in customer digital onboarding, KYC management, account management, customer services, or related roles in the banking sector.
  • Strong knowledge of regulatory guidelines, digital onboarding frameworks, and video KYC processes.
  • Excellent leadership, communication, and problem-solving skills.


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