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2 days ago
We are seeking a highly skilled ITSM professional to join our organization. This individual will bring expertise in ISO/IEC 20000 implementation and the ITIL framework to drive strategic advice and improve service delivery and operational excellence.
Job DescriptionThis role involves implementing, assessing, and auditing ISO 20000-based IT Service Management Systems (ITSMS) with attention to detail and precision.
- Design and maintain ITSM frameworks aligned with ITIL standards to ensure seamless integration and efficiency.
- Conduct comprehensive service maturity assessments, gap analyses, and process improvements to identify areas for growth and development.
- Develop and refine ITSM policies, procedures, and service management processes such as Incident, Problem, Change, Release, and Service Level Management to optimize IT operations and enhance service quality.
This includes guiding organizations in optimizing IT operations, improving service quality, and ensuring regulatory compliance by leveraging industry best practices and standards.
Supporting ISO 20000 certification audits, including documentation preparation and addressing non-conformities, to ensure successful outcomes.
Assisting in the selection and implementation of ITSM tools such as ServiceNow, Jira, BMC Remedy, and Managed Engine to streamline processes and enhance productivity.
Providing training and awareness programs to clients on ITSM best practices to empower their teams and drive success.
Requirements- A Master's or Bachelor's degree in Information Technology, Computer Science, or an IT-related field.
- ITIL Expert/Managing Professional, ISO 20000 Lead Implementer / Lead Auditor certifications.
- 6-8 years of experience in ITSM consulting or related roles with a proven track record of success.
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