
Customer Support Engineer
1 day ago
Customer Support Engineer
We are looking for a highly skilled Customer Support Engineer to join our team. As a member of our support team, you will provide technical support to customers, helping them resolve their issues efficiently and effectively.
Key Responsibilities:
- Provide technical support to customers via phone, email, or chat.
- Manage and update support tickets for efficient tracking.
- Troubleshoot complex technical issues and document resolution steps.
- Develop and maintain knowledge base materials to help customers resolve common issues.
- Collaborate with internal teams to ensure seamless customer support.
Requirements:
- You must have at least 2 years of experience in technical support, preferably remote.
- Strong written/verbal communication and troubleshooting skills are essential.
- Familiarity with Google Suite, Microsoft Suite, and CRM systems is required.
- You should possess excellent time management skills and be able to prioritize tasks effectively.
- A team-player mindset and a keen eye for detail are also necessary.
What We Offer:
- Work from Home
- Paid Time Off
- Opportunities for growth and promotion
This role requires the ability to work independently, think critically, and communicate effectively with customers. If you have a passion for delivering exceptional customer service and resolving technical issues, we encourage you to apply.
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