Customer Support Engineer

1 day ago


Lahore, Punjab, Pakistan beBee Careers Full time

Customer Support Engineer

We are looking for a highly skilled Customer Support Engineer to join our team. As a member of our support team, you will provide technical support to customers, helping them resolve their issues efficiently and effectively.

Key Responsibilities:

  • Provide technical support to customers via phone, email, or chat.
  • Manage and update support tickets for efficient tracking.
  • Troubleshoot complex technical issues and document resolution steps.
  • Develop and maintain knowledge base materials to help customers resolve common issues.
  • Collaborate with internal teams to ensure seamless customer support.

Requirements:

  • You must have at least 2 years of experience in technical support, preferably remote.
  • Strong written/verbal communication and troubleshooting skills are essential.
  • Familiarity with Google Suite, Microsoft Suite, and CRM systems is required.
  • You should possess excellent time management skills and be able to prioritize tasks effectively.
  • A team-player mindset and a keen eye for detail are also necessary.

What We Offer:

  • Work from Home
  • Paid Time Off
  • Opportunities for growth and promotion

This role requires the ability to work independently, think critically, and communicate effectively with customers. If you have a passion for delivering exceptional customer service and resolving technical issues, we encourage you to apply.



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