O&M Project Lead

4 days ago


Lahore, Punjab, Pakistan FAE Pvt. Ltd. Full time

FAE Pvt. Ltd. offers exciting opportunities to work on diverse projects with leading banking and telecom companies in Pakistan.

We require an experienced General Manager for Operations to oversee the operation and maintenance of generators across the country.

The ideal candidate will have 10 years of experience and a strong academic and professional background.

Key Job Responsibilities
  • Managing genset operations and maintenance nationwide.
  • Establishing and managing KPIs/SLAs for various clients.
  • Ensuring client satisfaction through effective communication.
  • Developing and implementing operational and maintenance processes.
  • Handling significant incidents and managing client relationships.
  • Providing strategic guidance on client-escalated issues.
  • Leading performance management for long-term service delivery plans.
  • Controlling budgets and monitoring performance.
  • Defining KQI/KPI/SLA targets.
  • Coordinating client meetings and ensuring quality and satisfaction.
  • Supporting new projects with a management services perspective.
  • Collaborating with customer management for network improvement initiatives.
  • Monitoring project progress, providing financial control, and ensuring quality.
  • Regularly monitoring network operations and performance management based on SLA and KPI.


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