Professional Account Coordinator

6 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

**Job Summary:**

We are seeking a proactive and detail-oriented professional to support the day-to-day management of a key telecom client. This role involves assisting in the coordination of engagements, supporting commercial growth activities, and ensuring operational excellence and client satisfaction.

Main Responsibilities:
  • Liaison Role: Act as a liaison between internal teams (e.g., Delivery, Product, Support) and the client to track project deliverables, resolve issues, and align on priorities.
  • Client Reporting: Prepare and maintain client reports, billing updates, SLAs, and project documentation.
  • Proposal Development: Support the preparation of proposals, change requests, and pricing documents for the client's B2B services (BSS, cloud, ICT solutions).
  • Contract Management: Help monitor contract obligations, renewal cycles, and compliance with service-level agreements.
  • Pipeline Maintenance: Maintain and update the account pipeline and opportunity tracking within internal CRM systems.
  • Stakeholder Engagement: Participate in regular status meetings, steering committees, and workshops with stakeholders.
  • Risk Escalation: Escalate risks or service gaps to senior leadership in a timely and constructive manner.

Required Qualifications:

  • Bachelor's degree in Business Administration, Telecommunications, or Information Technology, or a related field.
  • 1–2 years of experience in a client-facing, telco, or B2B support role.
  • Familiarity with telecom enterprise services (BSS, OSS, managed services) is a strong advantage.
  • Strong interpersonal and communication skills, both written and verbal.
  • Proficient in MS Office (Excel, PowerPoint) and CRM tools (e.g., Hubspot).
  • Comfortable working in a fast-paced environment and dealing with senior stakeholders.

Preferred Attributes:

  • Prior exposure to Jazz projects or any operator account in Pakistan.
  • Understanding of RFP/RFQ processes, managed services models, or enterprise SLAs.
  • Ability to analyze usage reports, track KPIs, and support QBRs (Quarterly Business Reviews).

Job Details:

  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Accounting/Auditing
  • Industries: Telecommunications

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