Client Liaison Specialist

7 days ago


Lahore, Punjab, Pakistan Studywise Full time

About the Position:

We are excited to announce a Home Builder Representative opportunity at Studywise. As a Client Liaison Specialist, you will play a critical role in connecting our potential clients with our sales team in Australia.

Key Responsibilities:

  1. Proactively engage with existing leads through regular communication channels, understanding their needs and preferences.
  2. Work closely with the sales team to schedule qualified appointments, ensuring seamless handovers and follow-ups.
  3. Provide excellent customer service, addressing client inquiries and concerns in a timely and professional manner.
  4. Maintain accurate records of all client interactions in our lead management system (CRM), leveraging data to optimize engagement strategies.
  5. Meet and exceed performance targets, consistently delivering high-quality results and contributing to business growth.
  6. Stay informed about industry trends and company offerings, applying this knowledge to enhance client interactions.
  7. Effectively utilize lead management tools and systems to streamline processes and improve efficiency.

Requirements:

To succeed as a Home Builder Representative, you will need:

  1. A minimum of 2-3 years of experience in customer-facing roles, preferably in real estate or construction industries.
  2. A Bachelor's degree in English Literature or a relevant field from a reputable university.
  3. Native or near-native fluency in English, with exceptional written, verbal, and spoken communication skills.
  4. The ability to communicate with a clear, neutral Australian accent.
  5. Excellent grammar, vocabulary, and pronunciation skills.
  6. Proven experience in a sales or customer service role, with a demonstrated track record of success.
  7. Proficiency in using lead management tools (CRMs) and Microsoft Office Suite.

Personal Attributes:

We are looking for individuals who possess:

  1. Strong interpersonal and communication skills, with the ability to build rapport with clients.
  2. Excellent organizational and time management skills, with a focus on meeting deadlines and exceeding targets.
  3. The ability to work independently and as part of a team, leveraging collaboration to achieve shared goals.
  4. A fast-paced learner, with a willingness to adapt to new technologies and processes.
  5. A proactive approach to process optimization, with a passion for innovation and continuous improvement.


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