
Customer Service Representative
5 days ago
Job Title: Customer Service Representative
Job Summary:We are seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing staff, you will be responsible for providing exceptional customer experiences.
Main Responsibilities:- Respond to and resolve customer inquiries and complaints in a timely and professional manner.
- Collate and document relevant customer information to ensure accurate job requests.
- Prepare and communicate estimates for repairs to customers.
- Maintain follow-up and coordinate with workshop supervisors to track repair status.
- Coordinate unit delivery to customers after repair and complete job cards.
- Ensure accurate data entry in CSD software and submission to management on a daily basis.
- Excellent communication and interpersonal skills.
- Ability to work efficiently and effectively in a fast-paced environment.
- Strong organizational and time management skills.
This is an excellent opportunity to develop your customer service skills and make a positive impact on our customers' lives.
We offer a competitive salary and benefits package, as well as opportunities for career growth and development.
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