Technical Support Manager

5 days ago


Lahore, Punjab, Pakistan Talent hunters Pvt Ltd Full time
Senior Software Services Consultant

We are seeking a skilled Senior Software Services Consultant to join our team at Talent hunters Pvt Ltd. In this role, you will work closely with software product suppliers to expedite issue resolution and provide top-notch technical support to customers.

Your primary focus will be on identifying and resolving software-related problems efficiently, utilizing your expertise in program code analysis, particularly Visual Basic and Crystal Reports.

You will also leverage your knowledge of SQL Server and SQL statements to support problem-solving efforts and interpret error logs effectively.

Responsibilities:

  • Document all support call details in the system for reference purposes.
  • Provide exceptional technical support to customers, helping them meet their business objectives.
  • Analyze program code, specifically Visual Basic and Crystal Reports, to facilitate problem-solving.
  • Leverage SQL Server and SQL statements to facilitate problem-solving.
  • Collaborate with team members to resolve customer issues and escalate to the Services Team Lead when necessary.

Essential Skills and Qualifications:

This role requires an individual with exceptional analytical and problem-solving skills, as well as strong communication and interpersonal skills. Experience working with Visual Basic, Crystal Reports, and SQL Server is crucial. If you are a driven and detail-oriented professional who excels in a fast-paced environment, we invite you to apply for this challenging opportunity.



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