Site Support Operations Lead

6 days ago


Karachi, Sindh, Pakistan AVERY DENNISON CORPORATION Full time

Company Overview

Avery Dennison Corporation is a global leader in materials science and digital identification solutions. Our mission is to make possible products and solutions that help advance the industries we serve.

We provide branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience.

Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Learn more at our website.

Job Description

This role is responsible for managing and supporting endpoint devices throughout their lifecycle, adhering to IT policies and standards, and providing 'smart-hand' support at the site. The successful candidate will follow ITIL processes such as change, incident and problem management, and comply with SOX controls. They will take ownership of reported issues and see them through to resolution, researching, diagnosing, troubleshooting and identifying solutions to resolve complex problems.

Team Lead Responsibilities

The successful candidate will also have team lead tasks and responsibilities, including delegating tasks and setting clear expectations, overseeing day-to-day operation and management of GTS Specialists, participating in the hiring process, delivering feedback and disciplinary action, and having regular meetings with the team.

Qualifications

To be successful in this role, the candidate will need a Bachelor's degree preferably in Computer Science, Engineering or related fields, and 6-8+ years related experience in the field assigned. They will also need good verbal, data entry and written skills, communicative in speaking and writing in local language and English, and ability to work in teams as well as independently. Strong communication, training, customer service and organizational skills are also required.

What We Offer

Avery Dennison Corporation offers a range of benefits to its employees, including competitive salary and benefits package, opportunities for career growth and development, and a collaborative and dynamic work environment.

This is an exciting opportunity to join a leading company in the materials science and digital identification solutions industry. If you are a motivated and experienced professional looking for a new challenge, please apply today.



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