
Customer Success Strategist
3 days ago
About the Role
We are seeking a proactive and customer-obsessed Customer Success Specialist to join our team at Techscale.
Key Responsibilities:
- Develop and maintain strong relationships with assigned clients, ensuring high levels of satisfaction and retention.
- Guide new customers through the onboarding process, including setup, training, and initial adoption.
- Educate clients on features, new releases, and best practices to help them get the most out of our SaaS platform.
- Monitor usage metrics and proactively reach out to under-engaged customers to improve product utilization.
- Act as the voice of the customer internally and escalate issues to support or product teams when necessary.
- Collaborate with Sales and Account Managers to support contract renewals and identify upsell or cross-sell opportunities.
- Collect customer feedback and work with product teams to inform roadmap and improvements.
- Contribute to knowledge base articles, FAQs, and customer success playbooks.
Responsibilities:
- Maintain regular communication with clients to understand their needs and expectations.
- Analyze client data to identify trends and areas for improvement.
- Develop and implement strategies to increase client engagement and retention.
- Work closely with internal stakeholders to ensure seamless client onboarding and support.
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