Customer Success Strategist

3 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

About the Role

We are seeking a proactive and customer-obsessed Customer Success Specialist to join our team at Techscale.

Key Responsibilities:

  • Develop and maintain strong relationships with assigned clients, ensuring high levels of satisfaction and retention.
  • Guide new customers through the onboarding process, including setup, training, and initial adoption.
  • Educate clients on features, new releases, and best practices to help them get the most out of our SaaS platform.
  • Monitor usage metrics and proactively reach out to under-engaged customers to improve product utilization.
  • Act as the voice of the customer internally and escalate issues to support or product teams when necessary.
  • Collaborate with Sales and Account Managers to support contract renewals and identify upsell or cross-sell opportunities.
  • Collect customer feedback and work with product teams to inform roadmap and improvements.
  • Contribute to knowledge base articles, FAQs, and customer success playbooks.

Responsibilities:

  • Maintain regular communication with clients to understand their needs and expectations.
  • Analyze client data to identify trends and areas for improvement.
  • Develop and implement strategies to increase client engagement and retention.
  • Work closely with internal stakeholders to ensure seamless client onboarding and support.


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