Call Center Operations Specialist

7 days ago

Karachi, Sindh, Pakistan beBee Careers Full time

Job Summary

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We are seeking a highly skilled Call Center Operations Manager to join our team. As a key member of our operations team, you will be responsible for developing and implementing effective call center strategies that drive customer satisfaction and business growth.

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Main Responsibilities

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  • Determine call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses;">
  • Identify and evaluate state-of-the-art technologies and define user requirements;">
  • Establish technical specifications and production, productivity, quality, and customer-service standards;">
  • Contribute information and analysis to organizational strategic plans and reviews;">
  • Develop call center systems by designing user interfaces and executing user acceptance test plans;">
  • Maintain and improve call center operations by monitoring system performance and resolving problems;">
  • Accomplish call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees;">
  • Meet call center financial objectives by estimating requirements, preparing an annual budget, and analyzing variances;">
  • Prepare call center performance reports by collecting, analyzing, and summarizing data and trends;">
  • Maintain equipment by evaluating and installing equipment, developing preventive maintenance programs, and calling for repairs;">
  • Stay up-to-date with emerging trends in call center operations management and participate in professional societies;">
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Requirements

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To succeed in this role, you should have:

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  • Excellent communication and leadership skills;">
  • Proven experience in call center operations management;">
  • Strong analytical and problem-solving skills;">
  • Ability to work in a fast-paced environment and adapt to change;">
  • Proficiency in Microsoft Office and other relevant software tools;">
  • Bachelor's degree in Business Administration or related field;">
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What We Offer

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In return for your expertise and dedication, we offer a competitive salary and benefits package, including:

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  • Opportunities for career growth and professional development;">
  • A collaborative and dynamic work environment;">
  • Recognition and rewards for outstanding performance;">
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off;">
  • Access to cutting-edge technology and tools;">
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About Us

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We are a leading provider of [industry/service]. Our mission is to deliver exceptional customer experiences and drive business success through innovative solutions and expert services.

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Key Skills

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The ideal candidate will possess the following skills and qualifications:

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  • Customer Focus;">
  • Customer Service;">
  • Verbal Communication;">
  • Informing Others;">
  • Process Improvement;">
  • Problem Solving;">
  • People Skills;">
  • Teamwork;">
  • People Management;">
  • Information Technology and Services;">
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Job Specification

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This is a full-time position that requires a high level of commitment and dedication. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, please submit your application.

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