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Contribution Team Coordinator

1 week ago

Islamabad, Islamabad, Pakistan S&P Global, Inc. Full time
Job Description:

We are seeking a highly skilled Client Support Expert to join our team at S&P Global Market Intelligence. The primary responsibility of this role is to ensure that all Contributor Research content is being processed and tagged correctly.

The ideal candidate will be able to develop skills in various aspects, including customer service, project management, financial data, research technology, and SPGMI and competitors' products and services. This role also involves closely monitoring research upload and processing to the platform, performing day-to-day QA activities, and working with both internal and external stakeholders to coordinate smooth onboarding and troubleshooting.

The Client Support Expert will serve as the primary support contact for our research contributors and SPGMI clients regarding Investment Research content and functionalities. They will analyze client research access to help grow our research business and identify entitlement issues for our clients.

This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and has strong analytical skills. If you are looking for a challenging role that offers opportunities for growth and development, we encourage you to apply.