Product Support Specialist

3 days ago


Karachi, Sindh, Pakistan beBee Careers Full time
About the Role

We are seeking an experienced Software Engineer/Senior Software Engineer to join our Product Analysis and Customer Support (PACS) team. As a key member of this team, you will be responsible for providing support to clients using Temenos products, including those in the implementing stage and those already live on Temenos products. All support requests from these clients will be handled by your team.

In this role, you will facilitate solutions to tickets logged, which includes analysis of the ticket logged, updating clients and stakeholders through appropriate channels in every stage of resolution & providing an agreeable solution. You will also have primary responsibility for understanding the working of specific products – applications(s) in which expertise needs to be built through training programs, including on-the-job training, classroom training, and training material available on knowledge collateral(s).

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