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Senior Manager SAP Delivery
21 hours ago
Role Description:
This is a leadership position for an experienced professional with expertise in SAP delivery, customer success, and strategy development. The incumbent will oversee the management and delivery of contracted services in SAP for a portfolio of customer accounts.
Key responsibilities include ensuring that KPIs are met for each individual on the team, managing and delivering project-related Profit and Loss accounts to agreed targets, and developing and enhancing the strategic relationship with the customer.
The ideal candidate will have a proven track record in IT service management, financial management, and communication skills. They must be able to articulate the capabilities and benefits of SAP and provide effective client engagement.
Required Qualifications:
- SAP Knowledge: Ability to articulate the capabilities and benefits of SAP and the key challenges around supporting these systems. Expertise in SAP at either functional or technical module level.
- IT Service Management: Demonstrable successful background in IT service management of services with delivery from local & offshore teams, including evidence of consistently high performance against service management targets, meeting client deliverables, growing account revenues, effective client engagement.
- Leadership: Responds constructively when under pressure, communicates and implements vision, wins the commitment and support to achieve objectives, and provides leadership to ensure successful outcomes.
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