Team Management Expert
1 day ago
Job Overview:
As an Operations Team Lead at Abacus Outsourcing, you will be responsible for overseeing a team of customer service representatives. Your primary objective will be to ensure that your team delivers exceptional service to our clients while meeting all performance metrics.
Key Responsibilities:
- Lead a team of customer service representatives and provide guidance on delivering high-quality services
- Develop and implement strategies to improve team performance and efficiency
- Collaborate with team members to achieve common goals and objectives
- Monitor and analyze team performance metrics to identify areas for improvement
- Communicate effectively with team members, management, and clients to ensure seamless operations
- Identify and resolve complex issues that impact team performance or client satisfaction
- Conduct regular performance reviews and provide feedback to team members
Requirements:
A graduate degree in a relevant field and 1+ year of experience in a similar role are essential. Advanced MS Excel and system handling skills are also required.
Our Benefits:
- Permanent Position
- 2 Rotational Off Days
- EOBI
- Medical Life Insurance (IPD + OPD)
- Annual, Casual, and Sick Leaves
- Provident Fund
- Annual Increment and Bonus (Performance-based)
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