Team Management Expert

1 day ago


Lahore, Punjab, Pakistan Abacus Outsourcing Full time

Job Overview:

As an Operations Team Lead at Abacus Outsourcing, you will be responsible for overseeing a team of customer service representatives. Your primary objective will be to ensure that your team delivers exceptional service to our clients while meeting all performance metrics.

Key Responsibilities:

  • Lead a team of customer service representatives and provide guidance on delivering high-quality services
  • Develop and implement strategies to improve team performance and efficiency
  • Collaborate with team members to achieve common goals and objectives
  • Monitor and analyze team performance metrics to identify areas for improvement
  • Communicate effectively with team members, management, and clients to ensure seamless operations
  • Identify and resolve complex issues that impact team performance or client satisfaction
  • Conduct regular performance reviews and provide feedback to team members

Requirements:

A graduate degree in a relevant field and 1+ year of experience in a similar role are essential. Advanced MS Excel and system handling skills are also required.

Our Benefits:

  • Permanent Position
  • 2 Rotational Off Days
  • EOBI
  • Medical Life Insurance (IPD + OPD)
  • Annual, Casual, and Sick Leaves
  • Provident Fund
  • Annual Increment and Bonus (Performance-based)


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