Sales and Customer Engagement Specialist

6 days ago

Karachi, Sindh, Pakistan beBeeProblem Full time 25,000 - 100,000
Customer Support Role

As a customer support agent, you will be responsible for providing timely and accurate support to customers via chat. Your primary duties include:

  • Engaging with customers in a professional manner to address inquiries, resolve issues, and provide product information.
  • Utilizing comprehensive knowledge of products to troubleshoot problems and offer solutions.
  • Handling multiple chat sessions simultaneously while maintaining high-quality responses and meeting performance metrics.
  • Documenting customer interactions, feedback, and concerns to facilitate continuous improvement in support processes.
  • Collaborating with team members to ensure efficient issue resolution.
Requirements

Strong written and verbal communication skills are essential. Previous experience in customer service or a similar role is preferred. Ability to multitask and work in a fast-paced environment is also required.

  • Problem-solving skills and a customer-centric approach.
  • Familiarity with CRM software and chat support platforms is beneficial.
Benefits

Competitive salary and performance-based incentives. Opportunities for career growth and professional development. A positive and collaborative work environment.

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