Communication Coordinator

3 days ago


Islamabad, Islamabad, Pakistan Vertaz Technologies Full time
Job Title: Communication Coordinator

We are seeking a highly skilled and confident individual to fill the role of Communication Coordinator. As a key member of our team, you will be responsible for facilitating effective communication with customers, escalating issues, and providing exceptional service.

Key Responsibilities:
  • Identify and escalate critical issues to supervisors in a timely manner.
  • Provide accurate and informative responses to customer inquiries.
  • Conduct thorough research using available resources to resolve customer concerns.
  • Rout calls to appropriate resources, ensuring seamless support.
  • Follow up on customer interactions to ensure satisfaction.
  • Upsell products and services to drive revenue growth.
  • Maintain detailed call logs and reports to track performance.
  • Perform other duties as assigned by management.
Job Specification:

Requirements:

  • Must possess excellent negotiation skills to effectively manage customer interactions.
  • Prior experience in outbound sales or customer-facing roles is essential.
  • Willingness to work non-traditional hours, including nights, from 6 PM to 1 AM.
  • Proven customer service experience with a focus on resolving complex issues.

Our ideal candidate will be able to handle a moderate volume of calls (10-15 per day) and provide exceptional service in a fast-paced environment.



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