Application Performance Optimizer

7 days ago


Hyderabad City Taluka, Pakistan ECS ME Full time

As a Technical Support Professional at ECS ME, you will be responsible for delivering exceptional application support services. You will collaborate with cross-functional teams to identify and resolve technical issues, optimize system performance, and ensure seamless user experience.

Key Responsibilities:

  • Provide expert-level support for our applications, ensuring seamless performance and optimal user experience.
  • Collaborate with cross-functional teams to identify and resolve technical issues.
  • Optimize system performance, ensuring efficient use of resources.
  • Develop and maintain strong relationships with internal stakeholders.

Required Skills and Qualifications:

  • 5+ years of experience in a relevant technical position within large organizations.
  • Experience in Application Production Support within the ITIL Framework.
  • Hands-on experience in:
    • Application troubleshooting, configuration, and maintenance.
    • Application performance tuning and optimization.
    • Proactive monitoring, incident analysis, and resolution within SLA.
  • Strong understanding of Siebel Architecture, including:
    • Siebel Administration, Workflow Configuration, EAI, and Siebel Tools.
    • Siebel EIM Module hands-on experience.
  • Experience in handling interface-related issues and familiarity with Middleware systems like Bawaba/Open API/Microservices.
  • Good knowledge of Java-based applications.
  • Expertise in Unix Commands & Shell Scripting for automation and server optimization.
  • Experience with Oracle SQL & PL/SQL.
  • Knowledge of Siebel Server Administration on IBM AIX Platform, including:
    • Component parameter analysis, Siebel Gateway Server management.
    • WebLogic administration for maintaining BIP and OPA 10 implementations.
    • Debugging, fixing, and upgrading the Oracle stack (BIP and OPA).


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