
Customer Relationship Manager
3 days ago
Job Summary
">We are seeking a proactive, customer-focused individual to join our team as a Relationship Manager. This role will involve handling all aspects of customer services and relationship management, including managing queries, course listings, and bookings on third-party websites.
">Main Responsibilities
">- ">
- Handle incoming live website chat with existing and new customers, providing timely and effective support.">
- Manage all incoming phone calls and emails from customers, clients, and other stakeholders, ensuring prompt responses and resolutions.">
- Coordinate with admin and office operations to ensure seamless delivery of services within agreed timescales.">
- Monitor and work towards relevant KPIs, including customer service and marketing metrics.">
About the Role
">This is an exciting opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills. As a Relationship Manager, you will play a key role in building strong relationships with customers, identifying new business opportunities, and driving sales growth.
">Requirements
">To be successful in this role, you will need:
">- ">
- Excellent communication and interpersonal skills.">
- Ability to work effectively in a team environment.">
- Strong organizational and time management skills.">
- Familiarity with CRM systems and other customer-facing technologies.">
Benefits
">As a valued member of our team, you can expect a competitive salary package, comprehensive training, and opportunities for career development.
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