Customer Support Specialist

1 week ago

Lahore, Punjab, Pakistan beBeeCustomerSupport Full time 40,000 - 70,000
Job Description:

We are seeking an experienced and skilled Customer Support Specialist to join our team.

As a key member of our customer support team, you will be responsible for providing exceptional service to our customers through various communication channels, including phone, email, chat, and social media.

Key responsibilities include:

  • Providing prompt and courteous responses to customer inquiries and concerns
  • Assisting customers with product information, troubleshooting, and problem resolution
  • Maintaining professional and empathetic tone while addressing customer needs
  • Identifying and resolving customer complaints and issues effectively and efficiently

You will also be responsible for developing a deep understanding of our products or services to provide accurate information to customers, staying updated on product updates, changes, and promotions to better assist customers.

Effective communication is crucial in this role. You must be able to communicate clearly and concisely with customers both in writing and verbally, following established communication guidelines and scripts as needed.

The ideal candidate will have excellent analytical skills, the ability to analyze customer issues to identify root causes and provide effective solutions, escalate unresolved issues to higher levels of support or management as required.

Additionally, you will be responsible for sharing valuable customer insights with the appropriate teams to drive product and service enhancements.

Required Skills & Qualifications:
  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving skills
  • Ability to work in a fast-paced environment
  • High level of professionalism and empathy when dealing with customers

Benefits:

  • Competitive salary and benefits package
  • Punctuality bonus and incentives
  • A positive and inclusive work environment

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