Training and Development Specialist

2 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
Training and Development Specialist

We are seeking a skilled Training and Development Specialist to join our team. This individual will be responsible for planning, developing, and implementing training programs for the Customer Solutions and Onboarding departments.

About Us:

We are a software company with a heart, placing people and community at the center of everything we do. Our diverse and inclusive culture provides our employees and customers with the support, resources, and tools they need to achieve their goals professionally and personally.

The Ideal Candidate:
  • Will have experience in developing and implementing training programs for customer support teams.
  • Will be able to work collaboratively with leadership and Customer Experience managers.
  • Will be proficient in delivering training material through meetings, Learning Management Systems (LMS), and hands-on methods.

The ideal candidate will also have experience with mock calls, live tickets, and training on new features, as well as the ability to provide targeted training for employees on Performance Improvement Plans (PIPs).

Responsibilities:
  • Work with the leadership team to plan, develop, and implement training programs.
  • Collaborate with the Customer Experience manager to assess and facilitate training needs.
  • Presentation of training material through regularly scheduled meetings.
  • Provide hands-on training to new hires through LMS, mock calls, and live tickets in both departments.
  • Extend additional training to employees on Performance Improvement Plans (PIPs).
Skills & Qualifications:
  • Experience in developing and implementing training programs.
  • Strong collaboration skills.
  • Proficient in delivering training material.
  • Experience with mock calls, live tickets, and training on new features.
  • Ability to provide targeted training for employees.
What We Offer:
  • A competitive salary package based on experience.
  • Comprehensive group health and life insurance.
  • Gratuity.
  • EOBI.
  • Transport facility or fuel allowance.
  • Paid time off (annual, sick, casual, bereavement, parental).
  • Quarterly fun event.
  • Staff recognition programs.
  • Staff training programs.
  • Career progression opportunities.


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