Chief Information Technician

3 days ago

Hyderabad City Taluka, Pakistan beBeeTechnician Full time 800,000 - 1,200,000

Job Opportunity

We are seeking an experienced IT Support Specialist to join our organization. The role involves providing comprehensive technical support across multiple locations, including remote offices. The ideal candidate will manage IT operations, including desktop, network, and server support, as well as backup management and troubleshooting of technical issues. This position requires on-call availability for after-hours support and may involve travel between locations.

Mandatory Skillsets:

  1. Technical Expertise: Proficient in computer hardware, operating systems, software, and networking.
  2. IT Support Experience: Proven experience in IT support roles, diagnosing and resolving technical issues.
  3. Desktop & Network Support: Ability to support and maintain laptops, desktops, printers, scanners, and basic networking functions.
  4. System Maintenance: Experience with setting up and configuring laptops/desktops, applying security patches, antivirus installation, and troubleshooting hardware issues.
  5. Backup & Recovery: Skilled in managing backups, tape rotation, and Exchange server mailbox maintenance, including archiving.
  6. User Management: Setting up new users and disabling expired accounts as per HR requirements.
  7. Problem Solving: Ability to provide step-by-step troubleshooting instructions to users and handle remote support effectively.

Optional Skillsets:

  1. MAC Support: Experience providing support for MAC PCs and other office IT equipment.
  2. Networking Skills: Familiarity with creating network cables (Cat 6), patching of networks, and IP phones.
  3. Project Experience: Experience with small- to medium-sized IT projects.
  4. Ticketing Systems: Experience with raising and following up on tickets within SLA guidelines.

Qualifications and Experience:

  1. Education: Bachelor's degree in IT or a related field.
  2. Experience: 3+ years of IT support experience, including hardware, software, and networking.
  3. Availability: Ready to travel between locations and provide on-call support outside of normal working hours.

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