Manager of Client Interaction

5 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

Key Responsibilities:

  • Manages a team of specialists in a 24/7 environment to provide exceptional client communication.
  • Develops and implements strategies to retain effective staff and ensure a client-focused team approach.
  • Determines training requirements to ensure current and proficient skill sets within the team.
  • Ensures consistent client-friendly communications are created and sent for technology issues.
  • Oversees talent management, including succession planning, coaching for performance, and employee development.
  • Partners with client teams to understand client requirements and SLAs governing issue escalation and communication.
  • Collaborates with Development Team and Project Manager to interface on processing problems and production issues.
  • Escalates issues as needed while communicating status and risks to management.
  • Aids in ensuring consistency of messaging across all clients for root cause analysis on production events.
  • Participates in internal meetings recapping production events.


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