
Technical Solutions Expert
5 hours ago
We are seeking a skilled and customer-focused individual to join our Customer Solutions team as a Customer Solutions Specialist. In this role, you will provide exceptional customer service by addressing customer inquiries, resolving issues promptly, and ensuring that customers feel supported and understood at every step.
Key responsibilities of this role include answering inbound calls and emails from customers, providing software support by troubleshooting technical issues or general account queries, investigating the root cause of issues using system knowledge, and gathering information on issues from customers to report or escalate to appropriate Subject Matter Experts.
Additionally, you will have the opportunity to promote and maintain a high-quality, professional service-oriented company image among our customer bases and assist Customer Success Trainees as a training buddy to monitor their email and phone skills before graduation.
Qualifications for this role include 1 to 3 years of experience in customer support or customer care with international clients, highly organized and detail-oriented skills, a solution-oriented approach to problem-solving, familiarity with the operations and needs of a business owner in small-to-medium-sized businesses, strong interpersonal skills and proficiency in English communication, and the ability to quickly leverage tools and technology such as Microsoft Office Suite, ZOHO CRM, Intercom, and JIRA.
Benefits of Working with Us:- Competitive salary package based on experience
- Comprehensive Group Health and Life Insurance
- Gratuity
- EOBI
- Transport facility or fuel allowance
- Paid time off (Annual, Sick, Casual, Bereavement, Parental)
- Quarterly Bonuses
- Staff recognition programs
- Staff training programs
- Career progression
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