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Relationship Builder

1 week ago

Rawalpindi Cantonment, Pakistan Axxon BPO Full time

Job Summary

We are seeking a skilled Customer Retention Specialist to join our team. The successful candidate will have a proven track record in customer service, sales, or client relations, and excellent communication and interpersonal skills.

Key Responsibilities

  1. Identify and resolve customer issues to ensure satisfaction and retention.
  2. Actively engage with clients to understand their needs and provide tailored solutions.
  3. Implement retention strategies and follow up with at-risk clients.
  4. Maintain accurate records of customer interactions and follow-up actions.
  5. Collaborate with other departments to address and resolve escalated issues.

Qualifications

  1. Proven experience in customer service, sales, or client relations.
  2. Excellent communication and interpersonal skills.
  3. Ability to handle client concerns with empathy and professionalism.
  4. Problem-solving skills and a proactive approach to client retention.

How to Apply

If you are a motivated and customer-focused individual with excellent communication skills, please submit your application for this exciting opportunity.