Digital Community Builder and Content Curator

2 days ago


Rawalpindi Cantonment, Pakistan Acemoneytransfer Full time

About ACE Money Transfer

As a leading online remittance services provider from the UK, Europe, Canada, & Australia, ACE Money Transfer offers a unique opportunity to join a dynamic team and make a significant impact in the financial industry. Headquartered in Manchester, United Kingdom, we're committed to delivering exceptional services to our customers worldwide.

Job Description:

As a skilled Social Media Community Executive, you'll be responsible for fostering, nurturing, and engaging online communities across various social media platforms. This includes acting as the brand's voice, ensuring positive and engaging interactions, promoting brand loyalty and advocacy. You'll also be responsible for managing community conversations, providing timely responses, and creating a welcoming online environment.

Key Responsibilities:

  • Community Management: Foster positive interactions with the online community by responding promptly and professionally to comments, direct messages, and mentions across social media platforms.
  • Moderation: Actively moderate user-generated content, promote healthy dialogue, and prevent any harmful exchanges.
  • Engagement Strategies: Develop and implement strategies to increase engagement, building long-term relationships with followers and improving overall community involvement with the brand.
  • Analytics & Reporting: Analyse community engagement metrics such as response times and engagement rates, reporting insights to identify trends, areas for improvement, and optimization opportunities.
  • Cross-Team Collaboration: Work closely with internal teams, including content, marketing, and customer service, to ensure consistent and effective responses to customer queries, complaints, and concerns.
  • Event Coordination: Organize and manage online community events, polls, and discussions to boost engagement and deepen connections with followers.
  • Trend Awareness: Stay up-to-date with updates, features, and new tools across social media platforms and recommend new engagement strategies to continuously improve community interactions.


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