
Help Desk Specialist
1 day ago
We are seeking a highly skilled Technical Support Professional to join our team.
- A degree in computer science or a related field is required for this position.
- Strong organizational and interpersonal skills are essential for success in this role.
- Flexibility, proactivity, creative problem-solving skills and self-learning capabilities are critical components of this job.
- This professional will be responsible for identifying, investigating and resolving user issues with software and hardware.
- The ideal candidate will deliver support to end-users via automated call distribution phone software, emails and troubleshoot issues.
- They will also monitor and respond to events, errors and threshold events in the network monitoring system.
- Interacting with customers to provide product and service information, responding to inquiries and concerns is also a key responsibility.
- This role requires following standard processes and procedures.
- Redirecting problems to the appropriate resource is also an important aspect of this job.
- Accurately processing and recording call transactions using a computer and designated tracking software is a daily task.
- Staying current with system updates and changes is crucial for success in this position.
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