
Operational Excellence Lead
5 days ago
We are seeking an experienced customer support manager to drive process improvement and customer satisfaction.
Main Responsibilities:- Leadership and Team Development
- Customer Experience Excellence
- KYC Compliance and Governance
- Operational Efficiency Analysis
- Dispute Resolution and Escalation Handling
- Technology and Tool Oversight
The ideal candidate will have a strong background in customer service, excellent communication skills, and experience working in high-volume environments.
Requirements- At least 5 years of customer service experience, with a minimum of 2 years in a leadership capacity.
- Exceptional communication and interpersonal skills with a customer-focused approach.
- Experience in high-volume customer support settings, preferably within industries such as car rental, financial services, logistics, or e-commerce.
- Proficiency in CRM systems, call center tools, and ticketing platforms.
- Ability to resolve complex issues and handle escalations effectively.
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Operational Excellence Lead
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