Ecommerce Operations Specialist

2 weeks ago


Karachi, Sindh, Pakistan beBee Careers Full time
Job Summary
We are seeking a highly motivated and results-driven E-Commerce Operations Manager to oversee and expand our online sales channels. The ideal candidate will be responsible for setting up, optimizing, and managing store operations to drive sales growth while ensuring seamless order fulfillment and exceptional customer experiences.

Main Responsibilities
  1. Store Setup & Platform Management
  • Build and launch new stores on multiple marketplaces, including theme customization, app integrations, and payment/shipping setups.
  • Create and optimize product listings to maximize visibility and conversions.
  • Ensure brand consistency across all eCommerce platforms.
  • Manage multi-channel inventory synchronization to prevent overselling.
Order & Fulfillment Management
  • Oversee end-to-end order processing across all platforms.
  • Coordinate with suppliers, 3PLs, and logistics partners for smooth fulfillment.
  • Handle returns, refunds, and exchanges efficiently.
  • Implement strategies to reduce cancellations and improve delivery times.
Customer Service & Reputation Management
  • Provide multi-channel customer support.
  • Monitor and respond to customer reviews and feedback to maintain high ratings.
  • Resolve disputes and escalations on marketplace Seller Panels.
Sales & Marketing Optimization
  • Optimize product listings (SEO, keywords, images, descriptions) for higher conversions.
  • Run promotions, discounts, and marketplace-specific campaigns.
  • Analyze sales data and adjust pricing strategies.
  • Collaborate with digital marketing teams on paid ads and social media promotions.
Inventory & Supply Chain Coordination
  • Forecast demand and ensure stock availability across all platforms.
  • Use inventory management tools to sync stock levels.
  • Minimize dead stock and storage costs through data-driven decisions.
Compliance & Marketplace Policies
  • Ensure compliance with marketplace policies and requirements.
  • Stay updated on taxation, shipping rules, and platform-specific regulations.
  • Handle account health metrics.


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