
Web Sales Optimization Leader
3 days ago
We're seeking a Web Sales Optimization Leader to join our Horizon Tech team
This critical role involves overseeing daily operations, implementing new features, and monitoring e-commerce activities to drive online sales growth and customer satisfaction.
Key Responsibilities
- Driving e-commerce growth and customer satisfaction through daily operation oversight.
- Implementing new features and functionalities for the e-commerce platform, including project scope definition, plan execution, process development, and customer testing.
- Monitoring e-commerce activities daily to ensure smooth operations.
- Updating and maintaining business process documentation, including user guides and training materials.
- Staying informed on customer journeys, profiles, industry competitors, and evolving customer needs to identify opportunities for process improvements.
- Offering strategic recommendations to enhance the digital shopping experience and simplify interactions on e-commerce platforms.
- Collaborating across teams to develop strategies aimed at optimizing the online purchasing experience.
- Utilizing analytics, website tools, and customer feedback to inform and implement ongoing improvements to the user experience.
- Establishing and tracking key performance indicators (KPIs) to evaluate initiative success and present results to stakeholders.
- Proposing innovative methods to promote and expand online sales growth.
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