Digital Experience Director

2 weeks ago


Lahore, Punjab, Pakistan Futuro Digital Pvt. Ltd. Full time
Customer Service Manager

We are seeking a highly experienced Customer Service Manager to lead our customer service department. The ideal candidate will have a proven track record of managing a team, driving customer satisfaction, and implementing process improvements.

Key Responsibilities
  1. Lead a team of customer service representatives to achieve high levels of customer satisfaction and retention.
  2. Develop and implement process improvements to increase efficiency and reduce costs.
  3. Analyze customer feedback and data to identify trends and areas for improvement.
  4. Collaborate with the management team to develop and implement strategies to drive business growth.
Requirements
  • Bachelor's degree in Business Administration or related field.
  • At least 5 years of experience in customer service management.
  • Excellent written and verbal communication skills.


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