Service Delivery Manager

1 week ago


Rawalpindi Cantonment, Pakistan beBee Careers Full time
Job Summary

We are seeking a highly motivated and experienced Call Center Operations Manager to join our team. In this role, you will be responsible for overseeing the daily operations of a contact center, ensuring excellent customer service, and driving performance improvements.

Key Responsibilities

The Call Center Operations Manager will:

  • Foster a positive and productive work environment.
  • Develop and maintain quality assurance protocols.
  • Collaborate with internal stakeholders on operational matters.
Requirements

To be successful in this role, candidates should possess:

  • A comprehensive understanding of marketing strategies and appointment scheduling.
  • Experience in call center operations and management techniques.
  • Excellent communication and problem-solving skills.
Location

This position is based in an office setting with regular interaction with internal and external stakeholders.



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