Operations Manager

5 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

We are seeking a highly skilled Floor Manager/Operations Manager to undertake administrative tasks and provide support to the rest of the staff. The ideal candidate will have experience in beauty salons and possess excellent leadership skills.

Job Requirements
  • To develop and implement an operating plan that ensures smooth, seamless, and well-coordinated operations of the salon.
  • To ensure all operational areas are ready, neat, tidy, well prepared, and equipped for a top-quality customer experience.
  • To maintain the highest standard of hygiene, décor, ambience, sound, smell, and feel of the outlet.
  • To manage HR issues of the operating staff to provide industry-best customer experience.
  • To carry out staff evaluation on a quarterly basis and determine training needs.

Key Responsibilities:

  • Manage inventory levels of consumables and saleable products.
  • Develop and implement staff rosters to cope with pre-booked and walk-in customers.
  • Ensure immaculate merchandising in the outlet and timely marketing promotions.
  • Document and provide feedback of customers and staff to management.
  • Generate sales leads and convert them into loyal customers.
  • Analyze customer and stylist data for increased cross-sell of products and services.
  • Lead the entire staff by exemplary leadership and create a loyal following of the brand.

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