Technical Account Manager

1 day ago


Hyderabad City Taluka, Pakistan beBee Careers Full time

Critical Role in Customer Adoption

We are seeking a technically adept critical thinker with a foundational understanding of real-time big data and vector databases. Your role as a customer success engineer is essential to empowering effective communication with technical and leadership resources.

Your responsibilities will include mastering our core functionalities for diverse use cases, communicating our value proposition and features, managing a growing portfolio of customers, collaborating across teams, and resolving escalated ticket requests.

Key Responsibilities
  • Develop a deep understanding of our core functionalities and diverse use cases.
  • Communicate our value proposition and features effectively to customers.
  • Manage a growing portfolio of customers with varying touchpoints.
  • Collaborate across teams to maximize client value.
  • Lead customer interactions from implementation to renewals and growth discussions.
  • Advocate for clients internally, providing valuable feedback.
  • Resolve escalated ticket requests in collaboration with the Support team.

Benefits

  • Company-wide benefits include technology stipend, monthly cell phone and internet stipend, health and wellness benefits, in-office catered lunches, monthly Sodexo credit, company events, flexible time off, volunteer time off, and stock options.
  • Country-specific benefits may include additional health benefits and retirement plans.


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