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3 days ago
We are seeking a Training Specialist to provide training and coaching to newly hired Customer Service Representatives, ensuring they have a complete understanding of their roles.
The ideal candidate will design and deliver training programs that meet business objectives, identify gaps in training, and develop solutions to address them.
Key Responsibilities:- Develop and maintain knowledge of existing and emerging training methods/tools
- Mentor and coach Customer Service Representatives to enhance performance
- Collaborate with cross-functional teams to ensure seamless integration of training initiatives
- Proven experience in customer service training
- Knowledge of call center systems, including ACD/IVR and performance statistics
- Strong verbal and written communication skills
- Excellent presentation and analytical skills
- Ability to develop employees through positive motivation and training
This is an exciting opportunity to contribute to delivering exceptional customer experiences.
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Training Specialist
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Customer Service Training Specialist
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Digital Marketing InstructorLocation: Rawalpindi
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Rawalpindi, Punjab, Pakistan beBeeDevelopment Full timeTraining Development Manager Job OpportunityThe Training & Development Assistant Manager role at Translation Empire PK involves coordinating delivering impactful learning experiences across the organization. Key responsibilities include assisting in planning organizing training programs workshops collaborating with department leads to identify training needs...