Business Training Professional

3 days ago


Rawalpindi Cantonment, Pakistan beBeeCustomer Full time
Training Specialist - Business Unit

We are seeking a Training Specialist to provide training and coaching to newly hired Customer Service Representatives, ensuring they have a complete understanding of their roles.

The ideal candidate will design and deliver training programs that meet business objectives, identify gaps in training, and develop solutions to address them.

Key Responsibilities:
  • Develop and maintain knowledge of existing and emerging training methods/tools
  • Mentor and coach Customer Service Representatives to enhance performance
  • Collaborate with cross-functional teams to ensure seamless integration of training initiatives
Requirements:
  1. Proven experience in customer service training
  2. Knowledge of call center systems, including ACD/IVR and performance statistics
  3. Strong verbal and written communication skills
  4. Excellent presentation and analytical skills
  5. Ability to develop employees through positive motivation and training

This is an exciting opportunity to contribute to delivering exceptional customer experiences.


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