Senior Quantitative Analyst

6 days ago


Peshawar City Tehsil, Pakistan Afiniti Full time

About Afiniti

We harness the power of artificial intelligence to elevate the customer experience and make moments of human connection more valuable.

Our mission is rooted in understanding patterns of human behavior to predict how people will interact and create meaningful connections.

We revolutionize the contact center industry by pairing customers with the most compatible agents using our patented AI technology.

This enhances the entire customer journey, resulting in exceptional experiences and improved outcomes for all parties involved.

Afiniti's transformative technology has generated significant value for our esteemed clients across diverse industries.

About The Role

Data Scientist I - Pakistan

As a Data Scientist I, you will be part of our team that uses data science to enhance human interactions in large enterprises.

Your primary focus will be on improving contact center interactions for sales, service, retention, collections, and customer satisfaction.

We measure performance using a real-time control group – routing a portion of calls using the client's existing system and the majority of calls using our data-scientist-designed pairing and next-best-action recommendation strategies.

Key Responsibilities

  • Conduct statistical analysis on large data sets to inform business decisions.
  • Develop predictive models to optimize agent and customer interactions.
  • Collaborate with cross-functional teams to implement data-driven solutions.
  • Communicate complex ideas effectively to both technical and non-technical stakeholders.

Minimum Qualifications

  • Bachelors or Masters in Computer Science, Mathematics, Economics, Physics, Engineering or related quantitative field.
  • 1-2 years of working experience in relevant field.
  • Programming experience in one or more of the following languages: R, Python, Julia, SQL.
  • Experience with statistics, machine learning, linear programming, or mathematical optimization.
  • Strong analytical and problem-solving skills.

Preferred Qualifications

  • Experience with data visualization tools and techniques.
  • Familiarity with cloud-based platforms and infrastructure.
  • Demonstrated ability to work independently and manage multiple projects simultaneously.

Location/Remote work statement

This is a hybrid opportunity required to work in EST Hours.



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