Financial Recovery Consultant

23 hours ago


Karachi, Sindh, Pakistan beBee Careers Full time
About the Role

This position involves managing and coordinating recovery activities through allocated accounts. The successful candidate will be responsible for ensuring that monthly targets are achieved, adhering to regulatory guidelines and KPIs, and maintaining service standards at an agreed level.

Main Responsibilities
  1. Recovery Activity Coordination: Coordinate and manage recovery activities through allocated accounts, ensuring timely achievement of monthly targets.
  2. Regulatory Compliance: Ensure compliance with Regulatory/Fair Debt Collection Guidelines and KPIs.
  3. Communication: Ensure all communication is carried out through recorded lines; Q-cards are maintained where required.
  4. Escalation Matrix: Ensure customer complaints and queries are properly addressed or routed to the supervisor using the escalation matrix.
  5. Process Enhancement: Identify potential process/service enhancements for continuous improvement.
Key Requirements
  • Candidate Profile: We are seeking an experienced professional with excellent communication and problem-solving skills.
  • Skills and Qualifications: The ideal candidate will possess strong analytical and organizational skills, with the ability to work under pressure.
  • Benefits: In addition to a competitive salary, we offer a range of benefits, including professional development opportunities.


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