Chief Compliance Officer – Consumer Grievances

2 days ago


Karachi, Sindh, Pakistan Sui Southern Gas Company Limited Full time

**Job Summary:**

We are seeking a highly experienced professional to join our team as a Chief Compliance Officer – Consumer Grievances. This role will be responsible for ensuring compliance with regulatory frameworks and standard rules and regulations.

About the Role:

  • Review consumer complaints received from OGRA, ensuring compliance with standard rules and regulations.
  • Evaluate Passing Unregistered Gas (PUG) complaints and take necessary actions required for resolving the complaints as per standard rules and regulations.
  • Assess cases of gas theft claims and obtain relevant documents to ensure compliance with OGRA's approved procedures.
  • Oversee evidence required to justify billings and prepare responses for OGRA.
  • Provide support in documenting responses to OGRA related queries and complaints under complaints resolution regulations procedures.
  • Ensure departments provide relevant feedback and case files are stored for future references.
  • Implement measures for improving the structure for complaints resolution and complaint management.
  • Assess regulatory and statutory obligations are met, including accurate and timely processing within the framework of the regulations for review by senior management.

Responsibilities:

  1. Ensure timely, periodic status updates to complainants, respondents, and higher management/board as appropriate, in ongoing case resolution processes.
  2. Contribute to the development of policies and procedures for effective complaint management.


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