IT Technical Specialist

3 days ago

Islamabad, Islamabad, Pakistan beBee Careers Full time

You will provide comprehensive technical support to staff, employees, and students at a university. This includes troubleshooting hardware and software issues, assisting with network connectivity, and ensuring timely resolution of IT-related problems.

Key Responsibilities:
  • Technical Support: Respond to IT support requests via the helpdesk system or in-person.
  • Diagnose and troubleshoot issues related to hardware, software, printers, and peripherals.
  • Assist users with software installations, updates, and configurations.
  • Network Support: Ensure network connectivity across university campuses by troubleshooting LAN/WAN issues.
  • Configure and manage network devices, including routers, switches, and access points.
  • User Training and Assistance: Provide guidance to users on IT policies, tools, and best practices.
  • Assist in onboarding new staff and students by setting up accounts and ensuring access to systems.
  • System Maintenance: Perform routine maintenance on computers, printers, and other IT equipment.
  • Monitor system performance and escalate critical issues to senior IT staff.
  • Helpdesk Management: Log and track all support tickets in the helpdesk system.
  • Ensure timely closure of tickets and provide regular updates to users.
  • Documentation: Maintain detailed records of IT assets, support activities, and technical procedures.
Required Skills and Qualifications:
  • Technical Proficiency: Knowledge of Windows, macOS, and Linux operating systems, along with common office productivity tools like MS Office 365.
  • Networking Skills: Understanding TCP/IP, DNS, DHCP, and basic network troubleshooting.
  • Problem-Solving: Ability to identify issues, propose solutions, and resolve them effectively.
  • Communication: Strong verbal and written communication skills to explain technical concepts to non-technical users.
  • Customer Service: Excellent interpersonal skills to handle user queries with patience and professionalism.
  • Time Management: Ability to prioritize tasks and manage workload effectively.
Requirements:
  • Bachelor's degree in computer science, Information Technology, or a related field.
  • 1-2 years of experience in IT support or a similar role (fresh graduates with relevant internships may also apply).
  • Certifications such as CompTIA A+, Network+, or Microsoft Certified: Fundamentals are a plus.

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