Restaurant Customer Relationship Manager

1 day ago


Faisalabad City Tehsil, Pakistan beBeeCustomer Full time $40,000 - $70,000
Restaurant Operations Support Specialist

In the fast-paced US restaurant industry, owners face numerous challenges in managing their businesses. They often have to juggle multiple customer relationship management (CRM) systems, which can be overwhelming, especially for those who are not tech-savvy.

To alleviate this burden, we need a dedicated support specialist to work night shifts and address customer queries promptly. This role will significantly reduce customer query turnaround times, enhancing the user experience.

Key Responsibilities
  • Interface with restaurants and internal teams to resolve customer queries in a timely manner.
  • Document issues thoroughly, understanding causes and implications.
  • Investigate critical issues with customers as needed.
  • Assist restaurants with time-sensitive operational tasks using our platform.
Essential Qualifications

A successful candidate will possess:

  • Strong command of formal, conversational, and colloquial English;
  • Excellent people skills to establish and manage relationships with restaurant owners;
  • Emotional intelligence; and
  • Knowledge of US cultural sensitivities.

We do not expect candidates to have all these competencies, but command over English language and people skills are essential.

A good understanding of the following technical skills is desired:

  • Experience in a support role (US market preferred);
  • Data analytics;
  • Reporting and documentation.

Prior experience or knowledge of marketing is beneficial.

Why Join Our Team?

We aim to revolutionize the US restaurant industry by providing an integrated solution to empower restaurant owners. Our platform combines AI technology with exceptional customer support, helping owners increase revenue, reduce costs, and improve profit margins.

We believe restaurants should focus on delivering excellent dining experiences without managing complex systems. That's why we offer an all-in-one super app platform for all their needs, from front-of-the-house operations to back-of-the-house management.



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