
Order-to-Cash Process Specialist
1 day ago
Job Summary:
This Fulfillment Reconciliation Specialist will support the Order-to-Cash process to ensure accurate service fulfillment and enhance customer satisfaction.
About the Role:
We value collaboration, accuracy, and proactive problem-solving, fostering a dynamic environment that encourages innovation and continuous improvement.
The Team:
We're part of the Operational Excellence group within the Customer Experience Organization, dedicated to ensuring seamless fulfillment and delivery of services to our customers.
Responsibilities:
- Collaborate across the Order-to-Cash process to ensure accurate service fulfillment and enhance customer satisfaction.
- Conduct regular reconciliations for manually fulfilled platforms, ensuring entitlement data aligns with Salesforce.
- Work closely with Channel Partners to streamline onboarding and resolve discrepancies effectively.
- Provide training to teams to ensure compliance with established procedures.
- Continuously improve reconciliation processes through best practices and automation, enhancing efficiency and accuracy.
Requirements:
- Bachelor's degree required, Master's degree preferred.
- 3-5 years of relevant work experience.
- Solid understanding of Salesforce workflows and reporting.
- Advanced Excel skills and/or Alteryx (including Vlookup, Concatenate, Macros & VBA, complex formulas)
- Excellent written and oral communication skills.
What We Offer:
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It's not just about you. We have perks for your partners and little ones, too, with some best-in-class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
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