Industrial Technologist

We are seeking a skilled and experienced Industrial Technologist to deliver high-quality technical support services.

• Installation & System Integration:
  • Install complex systems and equipment, adhering to specifications and quality standards.
  • Collaborate with internal teams to develop customized solutions for customer needs.
  • Configure, calibrate, and ensure operational readiness of systems.
  • Train clients on equipment use, maintenance, and safety procedures.
• Troubleshooting & Problem Resolution:
  • Diagnose and troubleshoot technical equipment failures using diagnostic tools and data platforms.
  • Resolve escalated customer issues promptly to ensure satisfaction.
  • Use data analytics to identify and address recurring issues proactively.
• Proactive Maintenance & Performance Optimization:
  • Implement predictive maintenance by analyzing data to prevent failures.
  • Develop and execute service plans for optimal system performance.
  • Conduct site assessments and recommend upgrades or repairs.
• Remote Support & Digital Tools Integration:
  • Utilize remote monitoring and AI tools for diagnostics and real-time support.
  • Capture and analyze service data to improve operations and customer satisfaction.
  • Assist in integrating digital tools into daily workflows.
• Customer Engagement & Relationship Management:
  • Build and maintain strong customer relationships as a trusted advisor.
  • Manage expectations and communicate progress effectively.
  • Recommend system upgrades and new technologies to meet business goals.
• Process Improvement & Knowledge Sharing:
  • Collaborate to improve service processes for efficiency and quality.
  • Lead post-service reviews and gather feedback for improvements.
  • Contribute to knowledge bases and SOPs.
• Health, Safety, and Compliance:
  • Ensure compliance with safety standards and regulations.
  • Lead risk assessments for installations and repairs.
  • Promote safety culture within the team.
• Reporting & Documentation:
  • Maintain accurate records of service activities.
  • Provide technical reports and analysis to management.
  • Identify trends and opportunities for service improvement.

• Bachelor's degree in Industrial Engineering, Electrical, Mechanical, or related field, or equivalent experience.
• At least 2 years of experience in Field Service.
• Experience with remote support technologies like video assistance and AI troubleshooting tools.
• Experience with complex systems and technologies such as RPA, IoT is a plus.

Equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran status, or other protected categories.