![HRSG Outsourcing Pvt Limited](https://media.trabajo.org/img/noimg.jpg)
Infrastructure Engineer
6 hours ago
Job Summary:
HRSG Outsourcing Pvt Limited is seeking a highly motivated and experienced IT Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing technical support to end-users, troubleshooting complex issues, and maintaining our IT infrastructure.
About the Job:
This is an exciting opportunity for an experienced IT Support Engineer to take on a challenging role and contribute to the success of our organization. The successful candidate will be responsible for providing first and second-level technical support to end-users via phone, email, or in-person.
Key Responsibilities:
- Technical Support: Provide technical support to end-users, troubleshooting complex issues and resolving technical problems.
- Documentation and Tracking: Use a ticketing system to document and track user issues efficiently.
- IT Infrastructure Management: Maintain and support our IT infrastructure, including networks, cloud computing systems, and other IT assets.
- Physical Installations: Perform physical installations of replacement network devices, including Wireless Access Points (WAPs), Gateway Controllers, Switches, and Firewalls.
- Patching Network Connections: Establish connections between devices and patch panels using copper and fiber optic cables.
- Collaboration: Work closely with other IT teams, vendors, and service providers to ensure seamless integration and efficient operation of our IT infrastructure.
- Compliance: Ensure that our IT infrastructure meets relevant industry standards, regulations, and best practices.
Requirements:
- Bachelor's degree in information technology, computer science, or a related field.
- Minimum of 5+ years of experience in technical support and IT infrastructure management.
- Relevant certifications such as CompTIA A+, Network+, Microsoft Certified: Azure Administrator, or Cisco Certified Network Associate (CCNA) are preferred.
- Experience in supporting MS Office 365.
- Strong knowledge of Windows operating systems.
- Proficiency in networking concepts and technologies (TCP/IP, DNS, DHCP, VPN).
- Familiarity with cloud services (AWS, Azure, Google Cloud).
- Excellent troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills.
- Experience in dealing with third-party provided services.
- In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery.
- Familiar with ITIL (Information Technology Infrastructure Library) concepts.
- Ability to work independently and as part of a team.
- Customer-focused with a commitment to providing high-quality support.
Why Join Us:
- A competitive salary range of Rs150,000.00 - Rs180,000.00 per month.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- The chance to work with a talented team of IT professionals.
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