Infrastructure Engineer

6 hours ago


Lahore, Punjab, Pakistan HRSG Outsourcing Pvt Limited Full time

Job Summary:

HRSG Outsourcing Pvt Limited is seeking a highly motivated and experienced IT Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing technical support to end-users, troubleshooting complex issues, and maintaining our IT infrastructure.

About the Job:

This is an exciting opportunity for an experienced IT Support Engineer to take on a challenging role and contribute to the success of our organization. The successful candidate will be responsible for providing first and second-level technical support to end-users via phone, email, or in-person.

Key Responsibilities:

  1. Technical Support: Provide technical support to end-users, troubleshooting complex issues and resolving technical problems.
  2. Documentation and Tracking: Use a ticketing system to document and track user issues efficiently.
  3. IT Infrastructure Management: Maintain and support our IT infrastructure, including networks, cloud computing systems, and other IT assets.
  4. Physical Installations: Perform physical installations of replacement network devices, including Wireless Access Points (WAPs), Gateway Controllers, Switches, and Firewalls.
  5. Patching Network Connections: Establish connections between devices and patch panels using copper and fiber optic cables.
  6. Collaboration: Work closely with other IT teams, vendors, and service providers to ensure seamless integration and efficient operation of our IT infrastructure.
  7. Compliance: Ensure that our IT infrastructure meets relevant industry standards, regulations, and best practices.

Requirements:

  • Bachelor's degree in information technology, computer science, or a related field.
  • Minimum of 5+ years of experience in technical support and IT infrastructure management.
  • Relevant certifications such as CompTIA A+, Network+, Microsoft Certified: Azure Administrator, or Cisco Certified Network Associate (CCNA) are preferred.
  • Experience in supporting MS Office 365.
  • Strong knowledge of Windows operating systems.
  • Proficiency in networking concepts and technologies (TCP/IP, DNS, DHCP, VPN).
  • Familiarity with cloud services (AWS, Azure, Google Cloud).
  • Excellent troubleshooting and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Experience in dealing with third-party provided services.
  • In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery.
  • Familiar with ITIL (Information Technology Infrastructure Library) concepts.
  • Ability to work independently and as part of a team.
  • Customer-focused with a commitment to providing high-quality support.

Why Join Us:

  • A competitive salary range of Rs150,000.00 - Rs180,000.00 per month.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a talented team of IT professionals.


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