
Client Support Specialist
3 days ago
Are you passionate about delivering exceptional customer experiences? Do you have what it takes to become a Client Support Specialist?
Job Summary
We are seeking an experienced Client Support Specialist to join our team. As a Client Support Specialist, you will be responsible for providing top-notch customer support and service to our clients.
Key Responsibilities
- Inbound Customer Support
- Respond to customer inquiries, concerns, and complaints in a professional and empathetic manner.
- Provide accurate information and assistance to resolve customer issues.
- Escalate complex or unresolved matters to the appropriate teams or supervisors.
- Maintain high levels of customer satisfaction through effective communication.
- On-Screen Support
- Use computer systems and software to access customer accounts and relevant information.
- Assist customers with online transactions, account management, and technical issues.
- Troubleshoot and guide customers through web-based applications and services.
- Educate customers on using self-service tools and resources effectively.
- Data Entry and Documentation
- Record customer interactions, issues, and resolutions accurately in the CRM system.
- Maintain detailed and organized customer records for future reference.
- Generate reports on customer service metrics and performance as required.
- Product Knowledge
- Stay up-to-date with our company's products, services, and policies.
- Expand your knowledge continuously to better assist customers with their inquiries.
- Team Collaboration
- Collaborate with colleagues, supervisors, and other departments to resolve customer issues.
Requirements
- Minimum 1 year of Customer Service experience.
- Bachelor's Degree or equivalent qualifications.
- Proficiency in MS Office.
- Excellent English Communication skills.
- Flexibility to work flexible USA Shift Timings.
Benefits
- Competitive Salary and Benefits Package
- Fuel Card and Transport Assistance
- Comprehensive Health Insurance
- Paid Leave and Provident Fund
- Opportunities for Professional Development
- EOBI and Life Insurance
- Flexible Working Hours
- In-House Gym and Wellness Facilities
Working Hours
Flexible working hours available (5 or 6 days/week)
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